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ANA Crisis Team Correspondence
Development
Staff Hotline Numbers Operation
Staff Support Staff
If you need to send us written correspondence, please forward to the following address:
Accor Franchising North America
ATTN: Franchise Department
4001 International Parkway
Carrollton, TX 75007
You may also contact us via facsimile to (972) 360-5567.
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The card below contains numbers that should be used whenever there is an incident at your property and/or a member of the media arrive requesting information.
Click here to download a copy of this document to post at the front desk, breakroom, and the General Manager's office. |
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If you need to contact a member of our Franchise Support Staff, please refer to the list below.
If you have an emergency during normal business hours (8:30 am - 5:30 pm CDT), please contact your Operations Director or call the Franchise HOTLINE
at (972) 360-2547.
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Jane Jumper
Director, Revenue & Operations Support
(972) 360-5416
jjumper@accor-na.com |
Responsibilities: Invoices, Welcome Cards, Guest Certificates, Property Openings, Connectivity, Financial Audits, Quality Measurements, Missing Rates |
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Kris Joyce
Manager, Administrative Services
(972) 360-5420
kjoyce@accor-na.com |
Responsibilities: Transfers of Ownership, Serious Guest Complaints, Bank Comfort Letter/Tri-Party Agreements |
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Darcy Thompson
Manager, Contract Services
(972) 360-5432
dthompson@accor-na.com
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Responsibilities: Franchise Agreements, Renewals, Uniform Franchise Offering Circulars, Contract Amendments, Insurance, Assumed Name Certificates, Warranty |
Dave Redmond
FOLS Project Manager
(972) 360-5408
dredmond@accor-na.com |
Responsibilities: Front Office Lite System ("FOLS") Manager |
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Paulette Garcia
Franchise Administrator
(972) 360-5418
pgarcia@accor-na.com |
Responsibilities: Connectivity, Property Openings, Directories, Extranet, Welcome Cards, Accor Cards, Operations Manuals, Field Support |
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Stacey Helton
Franchise Administrator
(972) 360-5728
shelton@accor-na.com |
Responsibilities: Invoices, Guest Certificates, Welcome Cards, Quality Measurements, Financial Audits
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Rhonda Payne
Franchise Administrator
(972) 360-5426
rpayne@accor-na.com |
Responsibilities: Transfers of Ownership, Extranet, Territory Maps, Address Changes, Database Maintenance, Property Websites, Defaults, Terminations |
Robin Stewart
Franchise Administrator
(972) 360-5425
rstewart@accor-na.com |
Responsibilities: Property Openings, Computer Equipment, Move-In Guide, Click 6 Program, Smith Travel, Training Classes, Field Support |
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Sara Pace
Franchise Coordinator
(972) 360-5431
space@accor-na.com |
Responsibilities: Franchise Development, Field Support, Impact Analysis
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Kandee Randall
Franchise Coordinator
(972) 360-5424
krandall@accor-na.com |
Responsibilities: Accor Cards, Connectivity, BOPC Issues, Purchasing/Replacements for Front Office Equipment, Heat Tickets |
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Michelle Ruiz
Product Compliance Coordinator
(972) 360-5409
mruiz@accor-na.com |
Responsibilities: Insurance, Architectural/Construction Services Support, Purchasing, Extranet, Contract Services Support |
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Stefanie Martinez
Franchise Coordinator
(972) 360-5417
smartinez@accor-na.com |
Responsibilities: Contract Services Support, Guest Support Services
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Clif Hunter
FOLS Coordinator
(972) 360-2896
chunter@accor-na.com |
Responsibilities: Online WebEx training, software testing, training and documentation, and On-call for FOLS field trainers |
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Jeff Wester
FOLS Coordinator
(972) 360-2897
jwester@accor-na.com |
Responsibilities: Online WebEx training, FOLS testing and training and documentation |
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Jennifer Luette
Franchise Administrator
(972) 360-2559
jluette@accor-na.com |
Responsibilities: Invoices, Guest Certificates, Welcome Cards, Quality Measurements, Financial Audits
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